That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...
Complaints that Get Results (and Replies that Win You Customers) Richart concluded our interview with this practical advice: “Google Alerts is an excellent service that constantly scans the ...
In customer service roles, dealing with difficult clients is part of the job. However, when you're representing a company, it ...
Under-fire former Masterchef host Greg Wallace has responded to angry customers who complained about his healthy lifestyle ...
The customer service team at German-based energy company E.ON has hired and trained more employees to handle a rise in the number of enquiries coming through, the company told Reuters.
However, if an operator cannot tell if a customer is angry, the operator may not be ... “We regret to inform you that we will terminate our service.” With technology rapidly advancing, could ...