The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

PHOENIX — Arizonans with customer service skills have a new job opportunity at their fingertips since the AT&T call center in Mesa is bringing hundreds of new positions to the Valley.