Every day, 911 dispatchers across the nation report for duty, ready to answer the call — often from someone experiencing the worst moment of their life. These highly trained professionals serve as the ...

While employees receive extensive training on how to remain calm and speak to people in crisis, there’s no doubt that some ...

Pieced together through 911 dispatches and other sources, here's how everyday heroes responded to a hostage situation and ...

A 12-year-old boy was saved through the efforts of bystanders and first responders after a pool drowning incident.

Audio of a 911 call reveals Kimberly Sullivan pleading for help after her stepson set fire to their Waterbury home where he ...

The crash happened on the 200 block of Hartford Road and involved a school bus and an ambulance, Burlington County dispatchers told CBS News Philadelphia. Police and medics responded around 6:20 a ...

EMS command then updated dispatchers that the two units were ... the scene investigating the shooting for many hours to come. Fire police remained on scene blocking the entrances to the parking ...