A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

This holiday season, Zappos is harnessing shoppers’ love affair with their smartphones to make it easy to shop anywhere and anytime via customer service-driven services such as Ask Zappos and ...

Zappos has reopened its original and only outlet ... to bring that ‘WOW' shopping experience to life," Cano added. "Customer ...

A great lesson on how to do that comes from Zappos, which is already well known for the lengths it goes to maintain its focus on customer service and a positive company culture. It even designed ...

enhancing the customer experience, and leading digital transformation. The possibilities ahead are endless, and I can’t wait to collaborate with the talented Lowe’s team to make an impact.” FN has ...