Lyft quietly incorporated Claude, Anthropic’s family of large language models, into its customer care AI assistant in late 2024 via Amazon Bedrock, according to Anthropic. It provides answers to ...

In January 2025, Anthropic announced that it is partnering with ride-hailing app Lyft to incorporate Claude’s capabilities into, “customer-first, AI-powered Lyft products,” like the company ...

Last week, Lyft said it was joining forces with the artificial-intelligence company Anthropic, and said it had incorporated Anthropic's AI assistant Claude into customer-support services.

Lyft is using Anthropic's AI model Claude for its customer service operations already and has witnessed an 87% cut in the average resolution time. "Lyft is using Claude to both reimagine the ...