AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

AI-powered ads target you with eerie precision. Is hyper-personalization smart marketing or a branding risk? Here’s what you ...

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

Digital asset management can help cut emissions, but is it enough to balance the carbon footprint of our growing digital ...

AI agents aren’t just something on the horizon in a future-planning PowerPoint: they’re already in use in your organization.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

AI flops when brands build for customers instead of with them. The best AI customer experience design happens when AI solves ...

We’re aiming for a future where co-pilots incorporate context awareness and continuous learning to become true collaborative ...

AI innovation costs drop dramatically. DeepSeek R1 slashes AI model costs to 3-5% of previous levels, reshaping the economics ...

Content is more than just words on a page — it’s a driver of change, a system of interconnected parts and a strategic force in digital transformation. From content modeling and taxonomies to ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...