The N&O spoke with an immigration attorney at the Durham-based firm Brown Immigration Law and the Siembra NC organization, ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

According to its Facebook page, Thompson Tours is “the oldest travel agency in Scranton, having opened its doors in 1942.” ...

According to its Facebook page, Thompson Tours is “the oldest travel agency in Scranton, having opened its doors in 1942.” ...

At the start of the series, Peter is an FBI agent who works a lowly job in a windowless room in the White House basement: answering the Night Action phone line and connecting the caller to a night ...

It is our job to think through what is involved in building a “knowledge stack” to direct and drive agents to make us ...

Georgetown police have confirmed that U.S. Immigration and Customs Enforcement agents were in the city for an "operation." ...

GroundUp publishes original public interest news. We mainly cover education, health, sanitation, immigration and human rights stories.

Once a low-level agent answering calls in the White House basement ... she tracks him down after receiving a concerning phone call from a mysterious man hinting that Peter may be in danger.

Amy Hart has a new team member; artificial intelligence. Hart said letting AI do some of the busy work gives her time to ...

Through analysis of customer data, GenAI can also easily help tailor marketing calls, reminders and follow-ups to individual ...

What Trump's order says, how local law enforcement is involved, ICE's efforts so far and what to do if you encounter ICE.