Microsoft launched its AI-powered Security Copilot a year ago to bring a chatbot to the cybersecurity space, and now it’s ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

Bills wide receiver Keon Coleman hosted an event with troops and was challenged to get Josh Allen on FaceTime.

Jason Mohammad takes your calls on Welsh rugby, dyslexia and St Patrick's Day. Jason takes your calls on Welsh rugby, dyslexia and St Patrick's Day. John-Paul Davies takes your calls on sleep, Six ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

The rise of AI agents marks a turning point in the software industry. These autonomous systems are transforming how we build, ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

I've read many ideas for handling scam phone calls, but I have yet to see the one that has worked so well for me: If I ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Learn how to follow up with unresponsive real estate clients using personalized, strategic communication that builds trust ...