The improved times come as state lawmakers are pushing for a multi-million -dollar overhaul of antiquated 9-1-1 system.

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...

A Santa Fe County Sheriff’s Department spokesperson said that the phone records showed three calls were made on the morning ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

A few different services may loop the Jefferson County 911 Center in with their calls to help resolve a situation or send for ...

Family members of detainees being held at Krome Detention Center are speaking out about the alleged harsh conditions of the ...

Charleston County’s new 911 call handling services are helping turn the call no one wants to have to make into a more ...

Legal experts predicted judges would block Donald Trump's order scaling back the Wilson Center and other congressionally ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...

ICE's deportation actions signal that anyone who isn't a U.S. citizen is 'at risk – period,' immigration attorney says.

Q4 2024 Earnings Conference Call March 18, 2025 8:30 AM ETCompany ParticipantsAnita Chan - Head, Investor Relations ...