USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Human beings, with all that they bring to this complex relationship between the interrelated parts of the system, will make ...

Have you ever complained about a business on social media to try to get their attention? Perhaps you’ve tagged an airline on X (formerly Twitter) when your flight got canceled, or a company you ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

How Game and Makro are redefining customer careIssued by ServiceSystemsJohannesburg, 20 Mar 2025Service Systems supports Game and Makro. In the competitive retail landscape, exceptional customer ...

Pittsburgh area HVAC company continues to build on their solid reputation for delivering reliable and affordable HVAC ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...