USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

Human beings, with all that they bring to this complex relationship between the interrelated parts of the system, will make ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

How Game and Makro are redefining customer careIssued by ServiceSystemsJohannesburg, 20 Mar 2025Service Systems supports Game and Makro. In the competitive retail landscape, exceptional customer ...

Pittsburgh area HVAC company continues to build on their solid reputation for delivering reliable and affordable HVAC ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

We put out the call last week for questions and comments to our Maple Leafs mailbag. As it turned out, readers, you had some some things to say with the National Hockey League trade deadline ...