After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

Maximus, a leading employer and provider of government services, today announced the integration of Salesforce's Agentforce, the digital labor platform for augmenting teams with trusted autonomous AI ...

Oracle promotes its Agentic AI Studio, unveiled at OracleCloud World Tour London, as an avowed business process automation ...