The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

Maximus, a leading employer and provider of government services, today announced the integration of Salesforce's Agentforce, the digital labor platform for augmenting teams with trusted autonomous AI ...

Oracle promotes its Agentic AI Studio, unveiled at OracleCloud World Tour London, as an avowed business process automation ...

Although Tunsil is gone, the Texans were able to add playoff experience to their young roster ... $5.25M deal done by agent Sean Kiernan of Athletes First,” Rapoport wrote.

Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job ...

Now with generative AI, we’ve revolutionized employee support by building the ESS agent to support HR inquiries, dramatically enhancing efficiency and the employee experience ... the agent externally ...

Unlike basic AI systems with rigid, one-size-fits-all automation, MAGS allows dealerships to create a team of AI agents for specialized business functions with instant, accurate responses. This ...

In this third installment in our Aviation Symposium series of blog posts, we present the materials from the panel on Flight Attendants and Customer Service Agents: Risks and Liabilities.

Though it’s after hours, the dealership agent has answered all your questions, given information on how to qualify for financing, helped you find the vehicle you’d like to purchase, provided an ...

However, incorporating this technology requires developing guidelines to address data privacy, security, and escalation of customer service issues to human team members. “As customers increasingly ...