FreshBooks is still a favorite accounting tool among service-oriented businesses and freelancers. The software doesn’t stay still and makes improvements for their customers as well. For example, the ...

But just what turns an experience into – well, an ‘experience’? “My favourite definition comes from author Brian Solis, ‘An ...

Nestled in the quaint town of Liberty, Indiana sits a textile paradise that has senior quilters and fabric enthusiasts ...

Tucked away in Lakeland, Florida sits a textile treasure trove that makes senior quilters’ hearts flutter faster than a ...

As business leaders, we typically focus on products (which are important), but we often forget a crucial part: the customer's ...

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

Every year during Adobe Summit, the company gives the public a sneak peek into its latest experimental innovations, with 40% ...

Understanding your ideal customers requires continuous research, segmentation, behavior analysis, and relationship-building.

Integrated customer data is a competitive edge. Find out how to craft use cases that turn disconnected insights into real ...

A thought process map (TMAP) is a diagram that helps you to organize and describe your thought process. A TMAP can help you ...

In 1994, after years of painstaking research mapping genetic markers ... and ultimately prevent devastating diseases over time. The journey continues, fuelled by those committed to expanding ...

The huband-wife team will split their time between Miami and Spain.