Looking to keep your customers loyal? Here are the essential moments to focus on for retaining and expanding your customer ...

Optimove, the first Customer-Led Marketing Platform, today announced the release of its 2025 Optimove Insights Consumer ...

That limits the airline's ability to depend solely on conventional frequent flyer program models that work based on ...

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

Capillary Technologies is set to bring together global leaders to explore the technological transformation of customer ...

The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity ...

By selling points or air miles to third parties, such as banks or credit card companies, airlines forged a hugely valuable ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Rise in Agentic AI usage: 7 out of 10 marketers feel comfortable using AI-powered agents, an emerging form of AI Loyalty ROI achieving new heights: 83.0% of loyalty programme owners reported a ...

According to Oblianda, customers who do not pay, and difficulty in diagnosing car problems are among the biggest challenges ...

New research is showing that customer loyalty is slipping, but there are strategies to turn that trend around.