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Cigna links executive pay to customer satisfaction
Cigna links executive pay to customer satisfaction as insurers face scrutiny
By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer satisfaction as part of sweeping measures to address widespread criticism over medical care denials and delays.
Cigna to accelerate prior authorization and tie executive pay to member satisfaction
Initiatives include adding new concierge teams to support customers experiencing challenges with claims payments.
Cigna to link executive pay to customer satisfaction
Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare system.
Health insurer Cigna says it will simplify claims process amid scrutiny
Cigna will roll out measures to simplify the process for physicians to submit claims and prior authorization requests, the U.S. health insurer said on Monday. The killing of Brian Thompson, the head of UnitedHealth's insurance unit,
Cigna Misses EPS: What It Means for the Health Insurance Industry
Leading health insurer Cigna Group Inc. (NYSE: CI) was praised for having the foresight to divest its Medicare Advantage (MA) business before rising acute care utilization rates would impact its medical care ratio (MCR) or medical benefits ratio (MBR),
1d
Cigna Vows Accountability Amid Public Anger After UnitedHealthcare CEO Slaying
Cigna is implementing changes to improve accountability, transparency and customer support amid anger at health insurers ...
Fierce Healthcare
1d
Cigna unveils new initiatives aimed at improving customer experience, driving value
Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna ...
9h
Cigna price target lowered to $341 from $370 at Wells Fargo
Wells Fargo analyst Stephen Baxter lowered the firm’s price target on Cigna (CI) to $341 from $370 and keeps an Equal Weight rating on the ...
Benefits Pro
1d
Cigna Group announces plans to reform prior authorization, improve service
The Cigna Group will spend up to $150 million to reform its prior authorization, patient advocacy and provider services this ...
Managed Healthcare Executive
21h
Cigna Reveals Multi-Year Plan to Simplify Healthcare, Boost Transparency and Improve Patient Support
This follows the company’s recent earnings call, where executives discussed the organization’s growth and future plans, ...
Healthcare Dive
5d
Cigna pledges changes to pharmacy, medical benefits following ‘messy’ close to 2024
Fresh off underperforming Wall Street’s expectations in the fourth quarter, Cigna said it would work to lower costs for its ...
Modern Healthcare
5d
Cigna to spend $150M to improve prior auth, patient advocacy: CEO
Cigna Group CEO David Cordani said the company will make investments this year to improve patient and provider experiences ...
8h
Truist Financial Reaffirms Their Buy Rating on Cigna (CI)
In a report released today, Jailendra Singh from Truist Financial reiterated a Buy rating on Cigna (CI – Research Report), with a price target ...
3h
on MSN
Medicare Plan's New Deductible Sparks Confusion: What to Know
A specific Medicare Advantage plan has sparked confusion online after a new deductible took effect this year. The Cigna True ...
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