The new ‘Otter Meeting Agent’ activates a voice agent when called upon, understands questions, and pulls data from the ...

Many Americans are frustrated by an unending barrage of scam and spam telephone calls. Multiple reliable sources note that ...

We’ve all been there: After a long several minutes of answering automated prompts, you finally yell “agent” or “representative” into the phone hoping for a real person to answer your ...

As technology evolves, call analytics will evolve even more. The ability to understand and optimize customer interactions ...

‘With an agent over the phone, it removes the need for the text ... without human interaction,” he told CRN. “Adel would answer the help desk line, have a conversation about the issue ...

The only talents needed to start a home based telephone answering service are a pleasant telephone manner and excellent communication skills. Business owners, professionals and sales consultants ...