T he free agency period is slowing down significantly but there still are some good players available. Obviously, the Vikings ...

A rise in scams targeting the immigrant community spurs warnings from officials. Here's what to do if someone pretending to ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

The rise of AI agents marks a turning point in the software industry. These autonomous systems are transforming how we build, ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

I've read many ideas for handling scam phone calls, but I have yet to see the one that has worked so well for me: If I ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Learn how to follow up with unresponsive real estate clients using personalized, strategic communication that builds trust ...