If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

Google is testing a new UI for incoming calls on the Google Phone app that involves swiping left and right from the center.

The improved times come as state lawmakers are pushing for a multi-million-dollar overhaul of antiquated 9-1-1 system.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Bills wide receiver Keon Coleman hosted an event with troops and was challenged to get Josh Allen on FaceTime.

The scourge of unwanted phone calls has been branded an epidemic by consumer groups, while the Federal Communications ...

CANTON − Emergency calls in Canton temporarily are being handled by the Stark County Sheriff’s dispatch center as the city fixes an issue with its phone system. City officials say residents ...

The study found 86% of decision-makers across a wide range of industries agree the phone is the most important outbound ...

Google is said to be testing a new UI for incoming calls on its phone app. An APK deep dive reveals that it might be ditching ...

VoxMe / VoxMe VoxMe™, a labor of love and expertise, promises to redefine the day-to-day phone call experience for businesses, customers, and individuals seeking ways to optimize their time. Powered ...

The study surveyed 719 decision-makers responsible for their company’s outbound call experience strategy, technology selection, and security. Its findings provide an update to the 2022 study and ...

A Santa Fe County Sheriff’s Department spokesperson said that the phone records showed three calls were made on the morning ...