YouTuber Kitboga built an AI army capable of confounding entire scam call centers. There are moments in this video where you ...

After an investigation found that 911 callers in the Atlanta area were often left waiting for an operator to answer, most ...

The improved times come as state lawmakers are pushing for a multi-million -dollar overhaul of antiquated 9-1-1 system.

Fewer emergency callers are placed on long holds as metro Atlanta 911 agencies improve staffing problems and technology breakdowns.

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

VoxMe / VoxMe VoxMe™, a labor of love and expertise, promises to redefine the day-to-day phone call experience for businesses, customers, and individuals seeking ways to optimize their time. Powered ...

For Cincinnati Bengals fans hoping that the franchise tag deadline would bring about the conclusion of the endless Tee Higgins new cycle, Monday was sorely disappointing. A day before Tuesday’s ...

However, the question is whether to see this AI-driven accent modification as a breakthrough in customer service or if it raises ethical concerns about linguistic identity and bias. This was coming.

Seventy-five percent of New Yorkers have registered their number in the National Do Not Call Registry but the ... keep these things in mind when answering your phone: New Yorkers logged almost ...

Seventy-five percent of New Yorkers have registered their number in the National Do Not Call Registry but the ... keep these things in mind when answering your phone: New Yorkers logged almost ...

These AI agents function continuously, processing incoming calls at any hour, which addresses the traditional limitations of human-staffed call centers bound ... operates as an automated phone system ...