Organizations Turn to Personalized Customer Engagement Options, Driving Increased Interactions for 8x8 CPaaS APIs Across Messaging, Voice, and Video Channels CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, ...

To access Amazon’s Customer Service Help Page, go to the website landing page and click on " Customer Service " in the top left of the screen.

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

AI agents are the next frontier of AI assistants, going beyond answering questions to performing tasks. Qualtrics is implementing agents so its technology can interact directly with customers to ...

Businesses are using AI for more than answering the phones. Jagriti Dawar, branch president for RobotLab of Eastern ...

If computer capabilities are accelerating at a speed no human can muster, service doesn’t need to be stagnant. Following the need for game-changing technology to manage customer interactions with ease ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

Here's our initial take on Lemonade's (NYSE: LMND) fourth-quarter results. For much of its existence as a public company, Lemonade has steadily delivered solid growth in new customers and policies ...

Customers increased 20% to over 2.4 million, and per-customer premium continues to climb as well. Lemonade also generated positive operating and free cash flow in the fourth quarter, continuing ...