After serving for nearly 18 months as the Department of Defense’s first-ever customer experience officer in the Office of the ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

This survey explains how AI agents are transforming retail operations - and there are lessons for all business leaders.

Nvidia, Yum Brands will roll out AI drive-thrus at 500 more Taco Bell and Pizza Hut locations in the second quarter of this ...

Maximus, a leading employer and provider of government services, today announced the integration of Salesforce's Agentforce, the digital labor platform for augmenting teams with trusted autonomous AI ...

Oracle promotes its Agentic AI Studio, unveiled at OracleCloud World Tour London, as an avowed business process automation ...

Although Tunsil is gone, the Texans were able to add playoff experience to their young roster ... $5.25M deal done by agent Sean Kiernan of Athletes First,” Rapoport wrote.

For CX leaders, MWC 2025 signals a future where AI-driven, self-optimizing networks redefine customer experiences ... Personalized Experience Agents that dynamically adjust network resources ...

LEESBURG, Va.--(BUSINESS WIRE)--Fetch Agent™, the cutting-edge platform that humanizes the house-hunting experience by seamlessly connecting homebuyers directly with buyer’s agents to find ...

And it was impressive to watch it work through the analysis and programming with visible step-by-step descriptions ... of experience using data science tools. In addition to data science agent ...

Against this backdrop, Huawei is about to officially release the Personalized Experience Agent for 5G-A core networks at MWC 2025. Networks can then be aware of customer attributes, network status, ...