Since returning to the office after working remotely for several years, I’ve noticed a degradation of business etiquette. For the benefit of those who may need a bit ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Expertise: food service, restaurant industry ... but they are most certainly not always right. The Customer Is Not Always Right Restaurant rules of etiquette are constantly evolving, just ...