Reserve Bank Governor Sanjay Malhotra urged urban cooperative banks to enhance their operational resilience against IT and ...

AI-enabled conversational agents (CAs) are transforming customer service by enhancing job identity and organizational ...

Four out of five customer service representatives lack a comprehensive view of customer information. This forces them to put callers on hold while consulting colleagues or supervisors, creating ...

As a former claims handler and fraud investigator, Jason Metz has worked on a multitude of complex and multifaceted claims. The insurance industry can be seemingly opaque, and Jason enjoys ...

You should always be wary of online scams in Australia. Cybercriminals target well-meaning people who aren’t across the latest methods, which are constantly evolving. Whether it’s you or a ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Only by practicing good cyber hygiene can businesses counteract threats today. 1: Establishing a cyber foundation The rise of hybrid work has led to a significant increase in the number of devices ...

Hyderabad: Seqrite has released its Telangana Cyber Threat Report 2025, revealing a dramatic escalation in cyber threats across the state. The report highlights a concerning rise in malware ...

Explore comprehensive solutions for managing third-party cyber risks. Strengthen your defences and ensure compliance with expert guidance and best practices. An invaluable resource for all your IT ...

They have not elaborated on any of those details. “We take cyber threats extremely seriously and are working expeditiously to rectify the situation as soon as possible,” Negray’s Sunday ...