Streamers are near-evenly divided over wither Netflix's distribution of NFL games on Christmas made them more or less likely ...

Danil Emelyanov, Head of BETBY’s AI Labs, expands on how the provider is leveraging artificial intelligence to deliver ...

Customer journey mapping — where organisations set out the interactions that they have with their customers during a particular experience — is becoming a valuable tool for providers of social housing ...

Map Dynamics was established in 2010 and is the software behind over 800+ events annually. MapD, a wholly owned subsidiary of ARway.ai is proud to announce a new customer win with MidSouth Media ...

To keep such packages profitable, it introduced a cheaper Basic with Ads plan that provided advertising spaces for companies interested in reaching the Netflix customer base. Netflix was not alone ...

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Shortly after the launch, ...

According to Gartner, almost one-third of organizations still find it challenging to incorporate their customer journey maps into their overall customer experience efforts. And while many brands ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data ...