Now that spring is officially here, the time to enjoy the outdoors begins. Zappos is having an epic sale on HOKA’s Clifton 9 ...

Merrell's Jungle Mocs are a recognizable favorite slip-on that boasts an EVA foam midsole and air-cushioned heel that absorbs ...

I think the ideal service isn’t all human or all tech—it is a careful balance that keeps efficiency high but prioritizes human connection for moments that matter.

Many organisations struggle with strategy adoption due to a lack of team buy-in and engagement, often stemming from unclear ...

Sandals, work shoes and sneakers for men and women that promise to be kind to bunions and other foot problems.

These popular running shoes are seeing a huge 20% off markdown at Zappos. These shoes are perfect for runners who value both performance and style. The Starlight Glow colorway adds a touch of ...

Frei, Frances X., and Annelena Lobb. "Zappos.com 2009: Clothing, Customer Service and Company Culture." Harvard Business School Teaching Plan 614-021, August 2013.

So it’s a product for mass audiences,” says Gokcen Karaca, head of digital and design at Pernod Ricard, which owns Ballantine’s and a customer using Share of Model. “However, Llama was ...

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...