By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Cigna Group announced a string of efforts on Monday to improve access for its members such as adding more people-facing roles and tying executive compensation to customer satisfaction as the industry ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news ...

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.