Chief Executive of Stanbic Bank Ghana, Kwamina Asomaning, has highlighted the primacy of excellence in customer experience as a true measure of an organisation’s long-term success or potential.

Are You Properly Managing Your Non-Human Identities? Modern organizations are continually interacting with an ever-growing number of machines, applications, and devices, often through cloud-based ...

Founded by twin brothers Jesse and Jason Inmon, Twin Exteriors is built on a deep connection to the Austin community and a ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Electric vehicle (EV) sales struggled in 2024, but not in the way you'd think. Tesla, for instance, experienced a 1% annual ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

You might remember taking your turn at show-and-tell in grade school, bringing a favorite toy or book to show to your classmates. Little did you know that you were preparing for a very important ...

As the country has had no official state airline of its own since 1997, international flights are mainly operated by South ...