Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

New announcements by Qualtrics include speeding up research, democratizing insights and scaling experience delivery with AI.

Technical documentation is the unsung hero of customer experience. It doesn’t have a flashy ad campaign or a social media manager. It just sits there quietly, making customers’ lives easier when done ...

Agentic AI is ready to address customer concerns fast and effectively, solving customer issues and making the customer feel ...

Qualtrics supports open-source agent protocols to extend the impact of Experience Agents QUALTRICS X4, SALT LAKE CITY, March 19, 2025 /PRNewswire/ -- Qualtrics, the leader and creator of the ...

New AI-powered innovations make it quick and simple to analyze customer feedback across all channels, specific locations, and take targeted action to improve experiences, reduce churn, and improve ...

Judith Pascual, a digital transformation leader, holds expertise in digital analytics, unified marketing technology, personalization and customer experience. As a consultant and certified coach ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is ...