Dec 20, 2023 · With Atlassian's Jira Service Management (JSM), you have a comprehensive solution for all the needs of your service teams, whether in IT Service Management (ITSM) or Enterprise Service Management (ESM). To unlock the full potential of JSM, applying efficient best practices is crucial. In this article, we will introduce four key features in Jira Service …

Apr 28, 2024 · Jira Service Management by Atlassian is a powerful platform for managing service requests, incidents, and customer support. To set up a successful service management system, careful planning and consideration of various factors are essential. This article explores the key considerations to keep in m...

Oct 1, 2024 · Introduction Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams.

Jul 6, 2023 · Jira Service Management Reporting with custom reports So, if you want to run an efficient and successful Jira Service Management Reporting ensuring customer satisfaction, it is worth using a tool, which offers you the following benefits: Custom reports Use of JQL Integration with Jira dashboards Actonic’s Report Builder is one such tool.

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Aug 15, 2024 · We’re excited to share that we recently released AI customer sentiment analysis in beta for Jira Service Management! Using the power of Atlassian Intelligence, this feature is designed to improve the way service agents prioritize customer requests, ensuring a more empathetic and efficient support experience for help-seekers.

Jan 27, 2025 · Jira Service Management, the only ITSM solution built on Jira, helps IT operations and development teams collaborate at high-velocity and deliver better service experiences fast. Register for a demo.

Nov 14, 2022 · Starting this week (15 November 2022, release tracks to follow) we are excited to announce an important update to the way that internal customers (such as employees as customers) are created in Jira Service Management for organizations using SAML-based Just-In-Time (JIT) provisioning via Atlassian Access. This is a very specific change.

Oct 30, 2024 · 🧑‍💻 Service Management Multilingual support for Forms in Jira Service Management With support for multiple languages in Forms in Jira Service Management, you'll be able to translate your forms into multiple languages so your customers can raise requests in their preferred language in both team-managed and company-managed service projects.

Jun 12, 2024 · When it comes to managing risks in project management, using Jira for risk management can significantly improve your team's productivity and effectiveness. Risk management involves identifying, assessing, and prioritizing risks to minimize their impact. With Jira's flexible tools and plugins, you ca...